Manager, Veterinary Services Staff
Company: Joveo CPA - ASPCA (A)
Location: Pawling
Posted on: November 7, 2024
Job Description:
Summary:Are you passionate about helping animals in need and
eager to advance the field of animal welfare? Do you thrive in a
dynamic, complex, highly collaborative environment? If so, the role
of Manager, Veterinary Services Staff at the ASPCA's new Recovery &
Rehabilitation Center (R&R Center) in Pawling, NY might be
right for you! - - -The individual in this role is responsible for
overseeing the R&R Center's team of Licensed Veterinary
Technicians (LVTs) and Veterinary Assistants, developing,
implementing and overseeing daily monitoring processes, meticulous
data collection, and ample and open communication within and
between teams. - - -The successful candidate for this role is a
licensed as a Veterinary Technician in the State of New York and a
talented and experienced people manager. The Manager, Veterinary
Care Staff collaborates daily with colleagues on the behavior and
operations team and believes strongly in the benefit of integrated
care for sheltered dogs. - - -Recovery & Rehabilitation Center
Overview & Upcoming Launch--- -The R&R Center in Pawling, NY,
is a unique program dedicated to providing integrated sheltering,
behavioral, and medical care for canine victims of cruelty. The
R&R Center team works closely with ASPCA teams in New York City
to help animals rescued in partnership with the NYPD. - - -This
position has a target start date of 1/13/2025 and is remote until
the facility is ready for occupancy in May of 2025, after which it
will be an in-person position based in Pawling, NY. This position
requires the incumbent to live within a commuting distance to
Pawling, NY by May 1, 2025. - - Responsibilities:Responsibilities
include but are not limited to:--- -Functional Duties (35%) - -
- Sets the standard for high quality, compassionate care,
low-stress handling, and cross team collaboration -
- Holds LVTs and Veterinary Assistants to a high standard of
performance, care, handling, and collaboration - -
- Maintains excellent working knowledge of veterinary orders and
protocols and monitors staff adherence, providing coaching as
needed -
- Teach veterinary protocols and conduct regular trainings for
team members - -
- Demonstrates proficiency in technical skills, including but not
limited to venipuncture, catheter placement, administration of
oral, topical, and injectable medications, including controlled
substances, diagnostic testing procedures, obtaining radiographs,
triage and basic examinations -
- Monitors the care and treatment needs of every animal to ensure
timely delivery of care - -
- Observes animals closely for signs of illness, injury, and/or
poor medical welfare, documenting and communicating concerns
effectively and appropriately - -
- Assists in the collection of animal cruelty evidence from
living and deceased animals through clinical forensic examinations
and necropsies - -
- Maintains chain of custody and follows procedures and protocols
for forensic evidence storage, transfer, and disposition - -
- Communicates openly with colleagues in other areas, sharing
behavioral and environmental observations clearly, using objective
language - -
- Serve as translator between the veterinary team and non-medical
staff, volunteers and fosters, explaining the medical condition of
animals in clear, easy to understand terms - -
- Assists with humane euthanasia as needed -People and Program
Management (50%) -
- Maintains master list of veterinarian orders and protocols,
working with the Senior Director, Veterinary Services to ensure all
protocols are clear, up-to-date, and used as intended -
- Collaborate with behavior and sheltering colleagues to ensure
holistic, balanced care for animals and facilitate open and ample
communication across teams -
- Ensure team adheres to standard operating procedures,
protocols, and regulatory requirements, and maintain accurate
records of compliance activities, including the controlled
substances log -
- Arrange tasks and resources effectively to optimize workflow
and ensure efficiency -
- Set clear, achievable team goals, inspiring and motivating team
members to perform at their best -
- Directly and immediately address conflict and concerns as the
arise, ensuring difficult conversations are productive, respectful,
and meaningful - -
- Monitor and evaluate employee performance, fostering growth by
providing coaching, regular and timely feedback, and formal
appraisals -
- Work with R&R Center leadership and the People Team to
recruit, hire, and onboard new employees, and contribute to
workforce planning -
- Collaborate with R&R Center leadership and the Learning &
Development Team to identify training needs and provide
opportunities for professional development, tracking the continuing
education needs for each direct report - -
- Collaborate with R&R Center leadership to develop,
implement, and evaluate employee recognition milestones and
engagement initiatives -
- Gather quantitative and qualitative data to assess performance
and outcomes of internal processes, using results to recommend
changes - - -Operational and Administrative Duties (15%) - -
- Represents the Veterinary Team on cross-team daily round,
collaborating with behavioral and sheltering colleagues to ensure
the welfare of every animal in care -
- Work with R&R Center leadership to create, review, and
update standard operating procedures and operational documents to
align with all regulatory requirements------ -
- Attend and meaningfully contribute to all relevant R&R
Center and ASPCA meetings--- -
- Accurately track and report time worked, time off, and
work-related expenses--------- -
- Responsibly steward R&R Center assets--- - -Core Values
-Exemplifies the ASPCA's Core Values: -
- Has Commitment and dedication to improving the lives of animals
-
- Demonstrates Ownership and feels responsible for outcomes -
- Believes in Team - that we are stronger together -
- Seeks to Elevate others and reimagine what is possible -
- Focuses on Impact, specifically making change for animals -
-Education and Work Experience -
- Licensed as a Veterinary Technician by the NYS Department of
Education -
- Minimum of 2 year of management experience in a veterinary
setting, developing and delivering staff training -
- At least 3 years of experience working in a hands-on role as an
LVT -
- Strong technical skills, including but not limited to
venipuncture, catheter placement, administration of oral, topical,
and injectable medications, including controlled substances,
diagnostic testing procedures, obtaining radiographs, triage and
basic examinations - -
- Animal shelter experience strongly preferred - -
- Fear Free - Veterinary certification (approximately 9 hours)
required or completed within 60 days or hire - - -Qualifications -
- Valid driver's license and ability to pass a motor vehicle
history check demonstrating safe driving -
- Ability and willingness to travel up to 10% of the time--- -
- Able to work a flexible schedule, including days, evenings,
weekends, and holidays - -
- Fluent in the use of MS Word, Excel, PowerPoint; familiarity
with shelter software systems or Salesforce a plus--- -
- Excellent written and oral communication skills -
- Able to regularly witness animals suffering medically and/or
behaviorally -
- Comfortable with humane euthanasia in theory and in practice -
-
- Displays concern for the safety and well-being of self, animals
and others, especially under stress -
- Fosters collaboration by creating strong connections with
colleagues at all levels and in all areas -
- Builds strong work relationships based on trust, respect, and
listening to understand -
- Freely and generously shares knowledge, skills, and expertise
with others - -
- Demonstrates genuine interest in the thoughts, ideas, and
expertise of others - -
- Proactively problem-solves and takes appropriate initiative to
implement solutions - -
- Flexible; can easily adapt to changes and help others do the
same--- -
- Resilient; bounces back from difficult and disappointing
situations quickly -
- Strong and adaptable people manager -
- Artfully flexes management and coaching styles to best support
diverse individuals--- -
- Cultivates a climate in which diverse perspectives are
solicited, encouraged, valued, and respected--- -
- Ability to set a clear direction and inspire others to work
towards shared goals -
- Sets a high standard by leading with transparency, integrity,
honesty and strong ethical principles -
- Unafraid of hard conversations and approaches them openly,
quickly, and kindly - -
- Views conflict as generative, using disagreement to drive
innovation, improve communication, clarify and articulate values,
and build stronger relationships - -
- Values training and education for self and team, ensuring ample
access to learning opportunities Work takes place in a variety of
environments and weather conditions, including indoor
climate-controlled spaces and outdoors where surfaces may be wet or
uneven and extreme heat, cold, or precipitation is possible - -
- Work occurs in noisy environments - -
- Work involves exposure to chemical and biological hazards such
as medications, cleaning products, urine, feces, blood, and sharp
objects - -
- Ability to work in a physically demanding environment that
requires standing, walking, bending, squatting, and/or kneeling for
extended periods of time -
- Ability to lift and carry animals (50 pounds unassisted, 100
pounds with assistance) and equipment, such as food bags, bedding,
and cleaning supplies -
- Comfort and ability to handle and restrain animals safely and
humanely, particularly in stressful situations - -
- Ability to wear appropriate Personal Protective Equipment,
including but not limited to disposable coveralls, respirators or
face masks, and booties - -Compensation and benefits: - -Starting
pay for the successful applicant will depend on a variety of
factors, including but not limited to education, training,
experience, location, business needs, internal equity, market
demands or budgeted amount for the role. The target hiring range is
for new hire offers only, and staff compensation may increase
beyond the maximum hiring range based on performance over time. The
maximum of the hiring range is reserved for candidates with the
highest qualifications and relevant experience. The expected hiring
salary range for this role is set forth below and may be modified
in the future. - - - -The target hiring range for this role is
$86,500 - $91,500 - -For more information on our benefits
offerings, . - - - -Stay Connected - Join Our Talent Community -
-If you are interested in joining our team but do not see a
position listed that fits your experience or interests, please join
our to stay connected to future opportunities with the ASPCA. - - -
- -Qualifications:See above for qualifications details. -
-Language:EnglishEducation and Work Experience:High School Diploma
- -Our EEO Policy:The ASPCA is an Equal Employment Opportunity
employer. - All qualified applicants will receive consideration for
employment without regard to race, color, creed, religion, sex,
national origin, ancestry, gender, gender identity or expression,
age, marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances.Applicants
with disabilities may be entitled to a reasonable accommodation
under the terms of the Americans with Disabilities Act and certain
state or local laws. - A reasonable accommodation is a change in
the ASPCA's standard application process, which will ensure an
equal employment opportunity without imposing undue hardship on the
ASPCA. - Please inform the ASPCA's People Team if you need an
accommodation in order to complete any forms or to otherwise
participate in the application process.Individuals seeking
employment are considered without regards to race, color, creed,
religion, sex, national origin, ancestry, gender, gender identity
or expression, age, marital or domestic partner status, citizenship
status, sexual orientation, disability, genetic information,
military or veteran status, - or any other characteristic protected
by applicable federal, state or local laws, regulations or
ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).About
Us:
The ASPCA was founded in 1866 on the belief that animals are
entitled to kind and respectful treatment by humans and must be
protected under the law. As a 501(c)(3) not-for-profit corporation
with more than two million supporters nationwide, the ASPCA is
committed to preventing cruelty to dogs, cats, equines, and farm
animals throughout the United States.The ASPCA is headquartered in
New York City, where we maintain a full-service animal hospital,
spay/neuter clinic, mobile spay/neuter and primary pet care
clinics, a rehabilitation center for canine victims of cruelty,
kitten nursery, adoption center, and two community veterinary
centers.The ASPCA also operates programs and services that extend
nationwide. We assist animals in need through on-the-ground
disaster and cruelty interventions, behavioral rehabilitation,
animal placement, legal and legislative advocacy, and the
advancement of the sheltering and veterinary community through
research, training, and resources.At the ASPCA, we are committed to
fostering a collaborative and compassionate culture and we welcome
all voices to contribute to our lifesaving mission. Our staff
represent a vast array of backgrounds and diversity dimensions,
bringing with them valuable experiences and perspectives. They join
the ASPCA to learn, grow, and continually do their best work on
behalf of animals. We are inspired by our staff, partners, and the
communities we support across the country who work to improve
animal lives. We are committed to diversity, equity, and inclusion
at the ASPCA because it elevates our organizational culture, aligns
with our Core Values, and enables us to move further and faster
toward the ASPCA's vision - that all animals live good lives;
valued by society, protected by its laws, and free from cruelty,
pain and suffering.Applicants that are residents of Colorado: Per
CO Senate Bill 23-058, we cannot generally request or require any
age-related information (i.e., age, DOB, attendance or graduation
dates from an educational institution) on an initial employment
application; this includes any age-related inquiries in the initial
interview. We are permitted to require/request additional
application materials; if those materials contain any age-related
information, an applicant may redact the information before
submitting an initial employment application.
Keywords: Joveo CPA - ASPCA (A), Troy , Manager, Veterinary Services Staff, Executive , Pawling, New York
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