Voice of the Customer Program Manager
Company: VirtualVocations
Location: Waterbury
Posted on: April 12, 2025
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Job Description:
A company is looking for a Voice of the Customer (VoC) Program
Manager.
Key Responsibilities
Establish and centralize robust feedback mechanisms from various
sources
Optimize VoC data collection, survey design, and analysis
Provide actionable recommendations to inform product and service
improvements
Required Qualifications
Hands-on experience with VoC programs
Minimum 5 years of project or program management experience
Proficiency in research methodologies and data analytics
Customer-centric mindset
Preferred experience with tools like Qualtrics, Tableau, and
SQL
Keywords: VirtualVocations, Troy , Voice of the Customer Program Manager, Executive , Waterbury, New York
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