JUNIOR HELPDESK SERVICES SPECIALIST
Company: New York State Civil Service
Location: Albany
Posted on: October 6, 2024
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Job Description:
NY HELP NoAgency Empire State Development, NYSTitle Junior
Helpdesk Services SpecialistOccupational Category Other
Professional CareersSalary Grade NSBargaining Unit None
listedSalary Range From $58000 to $61800 AnnuallyEmployment Type
Full-TimeAppointment Type PermanentJurisdictional Class
Non-competitive ClassTravel Percentage 0%Workweek Mon-FriHours Per
Week 37.5WorkdayFrom 9 AMTo 5:30 PMFlextime allowed? NoMandatory
overtime? NoCompressed workweek allowed? NoTelecommuting allowed?
NoCounty AlbanyStreet Address 625 BroadwayCity AlbanyState NYZip
Code 12245Minimum Qualifications --- HS Diploma or equivalent with
1-3 years' relevant experience or substitute Associates or BA in
Computer Science preferred Or, any equivalent combination of
experience and/or education from which comparable knowledge, skills
and abilities have been achieved. MCSE Desktop Infrastructure &
Windows 10 Certification; and CompTIA A+ & Network Certification
preferred.--- Minimum 1+ years' customer service-related
experience, including phone support in a fast-paced environment.
Strong verbal and written communication; excellent analytical and
problem-solving skills; ability to work independently remotely; a
team player; professional telephone etiquette and interpersonal
skills are necessary; and strong work ethic and attention to
detail.Duties Description Applicants MUST submit a cover letter
with resume to be considered. This position will require in-office
presence.Minorities, women, and individuals with disabilities are
encouraged to apply. Please contact Human Resources if you require
an accommodation.Hybrid work schedules may be possible based on
specific job duties and consistent with ESD policy. BASIC FUNCTION:
Provide end users with all hardware and software technical support
in a timely and courteous manner. Must also be able to identify,
research, and resolve computer problems. Strong troubleshooting
skills a must. Should be able to communicate clearly (written &
verbal), work well under pressure and capable of prioritizing
assignments. WORK PERFORMED:--- Assisting all staff via phone,
email, and Helpdesk ticketing solution in a courteous and efficient
manner. --- Maintain helpdesk coverage; user follow-ups; and
managing daily tickets assigned.--- Help support end-users with
remote access on desktops/laptops and mobile devices across
platforms.--- Assist end-users in developing working knowledge of
systems running on LAN.--- Point person for all mobile and wireless
devices including set-up, deployment, and user support.--- User
support and setup of Click Share/laptops for Zoom/WebEx webinars
and conferences.--- Help with onboarding, offboarding, moves and
changes with Administrative Services as needed.--- Collaborate with
LAN technicians/network administrators to ensure efficient
operation of the company's desktop computing environment; and
liaise with third-party support and PC equipment vendors when
necessary.--- Perform tasks and functions as required by
supervisor. --- Perform other tasks and services needed by the
end-user community, such as lifting, moving, boxing, and unboxing
of equipment.--- Occasional travel to the various ESD offices may
be required.Additional Comments Salary as specified.Comprehensive
Benefits Package.Some positions may require additional credentials
or a background check to verify your identity.Name Joyel Abdul -
Talent Acquisition SpecialistTelephone N/AFax N/AEmail Address
resumes@esd.ny.govAddressStreet 655 Third AvenueCity New YorkState
NYZip Code 10017Notes on Applying External Candidates: Please
attach cover letter and resume. To apply copy & paste URL in
browser: https://bit.ly/3APr8cp Internal Candidates: Please apply
through ADP using the Myself/Talent menu and submit your
coverletter and resume for considerationWE ARE AN EQUAL OPPORTUNITY
EMPLOYER COMMITTED TO DIVERSITY.
Keywords: New York State Civil Service, Troy , JUNIOR HELPDESK SERVICES SPECIALIST, Other , Albany, New York
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